Refund policy

INTRODUCTION

At BALZY, we don’t just help you purchase your product—we also make sure your balls stay happy. That’s why we’ve developed a line of products to support your grooming needs.

Our products are designed and crafted with the highest attention to quality, ease of use, and sustainable materials. We are committed to delivering a positive experience every step of the way.

BALZY operates across Europe, and our products score high in customer satisfaction. More than 80% of our customers report being very satisfied and recommend BALZY to friends or family.

RETURN PERIOD

You have the right to cancel your order within 30 days without providing any reason. This 30-day period starts from the day you receive your product.

We base this on data provided by our logistics partner. Our return system will automatically check your return request, and if it falls outside the return window, it will be declined automatically.

Questions about your return? Contact one of our Support Superstars.

RETURN CONDITIONS

To ensure a smooth return process, please note the following conditions:

Products must be returned within 30 days of receipt.
The buyer is responsible for return shipping costs.
The product must be undamaged and in its original packaging.
Items from a combo-box cannot be returned individually.
We will refund your purchase to the original payment method used.
Refunds may take up to 10 business days to process.
If a gift card was used for payment, the refund will be credited back to the gift card.
Non-BALZY products sent to us in error are the sender’s responsibility and will not be processed.

Important: Always follow the instructions in our return portal. Unauthorized returns (without prior registration) will not be processed. If you send a return without registering, we cannot process your refund.

HYGIENE SEAL

Some products come with a hygiene seal—and for good reason. We want every customer to receive a brand-new, unused product. The seal allows us to guarantee this.

If the seal is broken, we assume the product has been used. This applies to the following items:

The BushBuster Trimmer
The SnoutScraper
Products from our Body & Face Care Collection

Under consumer protection laws, hygienic products are excluded from standard return policies. A used product cannot be resold for health and safety reasons.

However, as part of our social impact program, we donate cleaned and refurbished electrical devices (with new blades) to charitable organizations supporting people in need.

If you return a used device, we will professionally clean it and later donate it. A €12 cleaning fee per device will be deducted from your refund.

Body & Face Care products cannot be returned if the seal has been broken.

HOW TO REGISTER YOUR RETURN

Returning your order is quick and easy. Simply follow the steps in our return portal and complete the process.

Once done, you’ll receive a confirmation email with all necessary details.

Here you find the links to our return portal in your preferred language:

🇳🇱    Klik hier.
🇬🇧   Click here.
🇫🇷 Cliquez ici.
🇩🇪   klicken Sie hier.